siagus Casino & Sportsbook Data Care

This page describes what we collect when you use siagus and how we keep that data protected. We collect personal information only to operate our platform, process your deposits and withdrawals, verify your identity, and provide customer support. We do not sell your data to third parties, and we do not use it for marketing outside siagus.

Our data handling follows standard industry practices. We encrypt sensitive information in transit and at rest, store documents separately from transactional records, and limit access to authorised staff only. If you have questions about how we handle your data on siagus, contact our support team via the channels listed at the end of this policy.

siagus services are available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited.

What Data We Collect on siagus

We collect the following information when you create and use your siagus account:

• Account informationEmail address, phone number, username, password hash, and account creation date.
• Identity documentsNational ID card, passport, or driver's license photograph for account verification.
• Payment informationBank account details (for BCA, e-wallet, mobile banking, local payment transfers), e-wallet identifiers (online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), and transaction history.
• Betting and gaming activityBets placed, game spins, match selections, odds accepted, and settlement outcomes.
• Device and connection dataIP address, device type, browser version, and login timestamps.
• Support interactionsChat transcripts, email correspondence, and ticket history.

We collect this data only to operate siagus, comply with legal obligations, and provide customer service. We do not collect data beyond what is necessary for these purposes.

How We Use Your Data on siagus

We use the information we collect on siagus for the following purposes:

• Account verificationWe verify your identity using your documents to prevent fraud and comply with know-your-customer (KYC) regulations.
• Payment processingWe use your bank and e-wallet details to process deposits and withdrawals. We do not store full card numbers or passwords.
• Bet settlementWe record your bets and match outcomes to settle winnings and losses accurately.
• Fraud detectionWe monitor account activity for unusual patterns (e.g. rapid withdrawals, multiple failed logins) to protect your account and our platform.
• Customer supportWe use your contact information and account history to respond to questions and resolve disputes.
• Legal complianceWe retain records to comply with anti-money-laundering (AML) regulations and respond to legal requests.

We do not use your data for marketing, profiling, or any purpose outside siagus without your explicit consent.

Third-Party Processors and Data Sharing

We use third-party service providers to operate siagus. These processors handle specific functions under strict data-protection agreements:

• Payment processorsWe share payment details with mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, and local payment operators to process your deposits and withdrawals. These entities are bound by their own privacy policies and data-protection standards.
• Cloud hostingOur servers may sit outside your jurisdiction (e.g. in Singapore or Australia). We encrypt data in transit to these servers and maintain access controls.
• Customer support toolsWe use third-party chat and ticketing systems to manage support requests. Your chat transcripts and emails are stored on these platforms' servers.
• Fraud detection servicesWe may use third-party analytics to detect suspicious account activity.

We do not share your data with marketing agencies, data brokers, or any entity outside these operational categories. We do not sell your information.

Data Retention and Deletion

We retain your data on siagus for as long as your account is active, plus a retention period for legal compliance. Specifically:

• Account informationRetained for the life of your account plus 7 years for AML compliance.
• Identity documentsRetained for 7 years after account closure for regulatory audit purposes.
• Transaction recordsRetained for 7 years to comply with financial regulations.
• Support interactionsRetained for 2 years after resolution for dispute reference.

You may request deletion of your account and associated data on siagus, subject to these legal retention windows. Contact our support team to initiate account closure. We will delete non-essential data (e.g. chat transcripts) immediately; legally required data (e.g. transaction records) will be deleted after the retention period expires.

Cookies and Tracking

We use cookies on siagus to maintain your login session, remember your preferences, and track basic usage patterns (e.g. which games you access). These cookies are essential to platform operation and do not track you across other websites.

We do not use third-party tracking pixels or analytics that follow you outside siagus. Your browser's privacy settings allow you to disable cookies; however, disabling them may prevent siagus from functioning correctly.

Your Rights and Contact Information

You have the right to access, correct, or request deletion of your personal data on siagus, subject to legal retention requirements. To exercise these rights, contact our support team via email or the ticket system on your Account Dashboard. We will respond within 30 days.

If you believe we have mishandled your data, you may lodge a complaint with our support team. We will investigate and respond in writing. If you are unsatisfied with our response, you may escalate to the relevant data-protection authority in your jurisdiction.

Data access

You can request a copy of all personal data we hold about you on siagus; we will provide it within 30 days.

Data correction

If your account information is incorrect, you can update it directly in your siagus Dashboard or contact support.

Account deletion

You can request account closure on siagus; non-essential data will be deleted immediately, and legally required data after the retention period.

Policy Updates

We may update this privacy policy on siagus from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes via email or a notice on the platform. Your continued use of siagus after such changes constitutes acceptance of the updated policy.

For questions about this privacy policy or our data practices on siagus, contact our support team:

• Email: [email protected]
• In-app chat: Available during Jakarta business hours
• Ticket system: Via your Account Dashboard on siagus
• Languages: English and Indonesian

We are committed to protecting your data on siagus and operating transparently. If you have concerns about how we handle your information, reach out to our support team — we are here to help.